15% discount on your first purchase! Subscribe to the newsletter and immediately receive the discount code - Not combinable with other ongoing promotions - UGG excluded from promotions and discounts
15% discount on your first purchase! Subscribe to the newsletter and immediately receive the discount code - Not combinable with other ongoing promotions - UGG excluded from promotions and discounts
15% discount on your first purchase! Subscribe to the newsletter and immediately receive the discount code - Not combinable with other ongoing promotions - UGG excluded from promotions and discounts
The answers you seek, even for the less obvious questions.
WHY IS THE PROMOTIONAL CODE NOT APPLICABLE TO MY PURCHASE?
The welcome discount of 15% is reserved for new subscribers to our newsletter. To obtain it, simply sign up in the appropriate section and you will receive a discount code to use at the time of payment. This discount is valid only for items from the new collection and cannot be combined with other promotions or special offers; furthermore, it is not applicable to items from the UGG brand.
Make sure to apply the discount code to your first purchase to take advantage of this benefit!
WHAT PAYMENT METHODS CAN I USE?
We accept a variety of payment methods to make your purchase as simple and convenient as possible. You can choose from: major credit cards Visa and Mastercard, PayPal, Poste Pay, Scalapay to pay comfortably in 3 installments, and Apple Pay. It is possible to activate Cash on Delivery for direct cash payment to the courier, but only upon explicit request from the customer. If you have any doubts, do not hesitate to contact us!
WHAT ARE THE SHIPPING TIMES AND COSTS?
Shipping times and costs vary depending on the delivery country. You can find all the information in the section SHIPPING TIMES & COSTS.
WHEN CAN I MAKE A RETURN?
You can request a return or exchange within 14 days from the delivery date of the product. You can find all the information in the section RETURN, WITHDRAWAL AND EXCHANGE.
CAN I CANCEL OR MODIFY MY ORDER AFTER PLACING IT?
We invite you to contact us for any needs!
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact us via email by writing to customercare@viola1964.com, via Whatsapp at the number +39 333 4345974 or you can call us directly in store at the number +39 030 7401050, we will be happy to help you!
